Booking Terms and Conditions

HIRE PRICE

The hire price is guaranteed to remain the same as quoted at the time of reservation so long as no alteration has been made to the itinerary after the reservation has been made. Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly.

PRICES

Quotations are based on the duties outlined by clients and our estimated time to leave from our base, complete the services and return to base. Extra journeys or duties requested by clients on the day, where possible, will be charged at the hourly rate.

SMOKING

London chauffeur operate a strict NO SMOKING policy in all our vehicles.

DOGS

Guide dogs are allowed in our vehicles but must be declared at the time of reservation.

WAITING TIME

The first 15 minutes of waiting time (excluding airport transfers) is included in the hire price. Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of journey

RESPONSIBILITY

London Chauffeur DO NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle does so at their own risk.

VEHICLES

London Chauffeur aim to provide our clients with the vehicle group booked all times. However London Chauffeur reserve the right to provide a similar vehicle if such vehicles are not available.

COSTS

Any costs incurred on the journey (including parking costs and toll costs) will be charged at cost. If parking tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the contract will incur additional costs to cover these.

LUGGAGE

All luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them.

DAMAGE

If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

GRATUITIES

Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion.

Cancellation

In the unfortunate event that the client may have to cancel their confirmed booking at any time prior to the date of travel, the following terms will apply:

7 days prior to the date of travel – £10.00 booking fee
24 to 48 Hours prior to date of travel – 10%
24 hours and under prior to the date of travel – full amount charged

If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable

Credit/Debit Card Fees

Payments with Credit/Debit Cards will be charged a surcharge of 5% on top of the fee quoted. American Express will be charged a surcharge which will be slightly higher.
We would like to wish you a pleasant journey and thank you for taking time to read our conditions of hire.

We accept all major credit and debit cards